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Faults and outages
There are water, wastewater (sewage) or odour issues. Take pictures, those are important to solve it soon
When to report a fault
Do you report a fault, call a plumber or take another action? From burst pipes to water pressure, find out what to do.
How to check for leaks
If your water bill is higher than normal, you might have a leak. Here’s how to check what’s really going on.
How to prevent blockages and overflows
Learn how to prevent blockages and overflows happening in your home, on your property or in our network.
Groundwater, stormwater and wastewater: know the difference.
Before you report a fault, know how to spot the difference between groundwater, stormwater or wastewater.
Who is responsible for pipes?
Find out who is responsible for different pipes and where that responsibility starts and ends.
How we manage leaks in our network
Learn what causes leaks in our network and what we do to repair them.
How we manage wastewater overflows
Discover how we’re stopping stormwater from causing wastewater overflows, and how you can help.
Frequently asked questions
What happens during an outage or interruption?
For planned work, we will give you five working days’ written notice and plan our work to minimise any inconvenience to you.
For unplanned work, we aim to respond within two hours and restore service within five hours.
If any interruption to the water supply, planned or unplanned, exceeds five hours, we'll make sure you have access to clean water by providing bottled water or setting up a water tanker or water hydrant close to your property.
Who is eligible for priority assistance?
We offer priority services to customers with vulnerabilities or those who are in need of some extra help. See Priority assistance for more information.