When you move into a commercial property, your landlord will need to complete a change of lease form.

There are two to pick from. Speak to your landlord about which form suits your needs in terms of billing.

Option one: Receive the bills in your name and use them as GST invoices. If you choose to do this, you’ll need to pay by direct debit for the duration of your lease.

To do this, ask your landlord to complete a change of commercial lease form.

A direct debit form will be sent to you automatically.

Option two: Keep the bills in the landlord’s name, c/o tenant and receive a copy of the bill each month to pay.

To do this, ask your landlord to complete this change of commercial lease form.

When you move out, you or your landlord should request a special meter reading.

If the bills are in your name, you will need to contact us to remove your details.

Please ensure that you have cancelled any recurring payments such as direct debit.

When a property changes hands, we create a new account. This applies even if you continue to lease the property from the new owner. We don’t carry over any information about the previous owner or their tenant/lessee.

If you remain in the property after the property is sold, the new owner will need to complete a new change of lease form. See the section above called ‘Moving into a property’ to identify the correct change of lease form.

If you have authority access from your landlord, as a tenant/lessee you can use MyAccount, our secure online portal.

You can pay a bill or set up a direct debit or recurring credit card payment. You can also download the app to your phone.

Check out what you can do in MyAccount.

Simply set this up in MyAccount or call us on 09 442 2222, press 2.

Before you set up a recurring payment, there are a few things to consider:

We take the total amount due, which is for the water and wastewater services you have used, plus the fixed charges.

If you move property and don’t notify us to cancel the payment, we will continue to automatically take money from your bank account each month. It’s your responsibility to cancel a recurring payment.

To cancel an existing recurring payment that’s in your name, please call us on  09 442 2222, press 2.

Click the link below for more information on payment options.

Pay a bill

Are you planning to increase water demand in your new premises? If you’re changing the building use in a way that will affect water use – for example, opening a laundromat – your landlord will need to ask our permission to change the connection.

It’s important we understand your water use so that we can plan ahead, ensure our customers continue to get a high level of service and can meet the water and wastewater needs of Auckland’s businesses.

Learn about Baseline Demand.

Business wastewater charges are calculated by assigning an industry type and corresponding wastewater percentage.

Learn more about how commercial charges work.