Utua he pire
Pay a bill
Whether you want to pay once or set up a recurring payment, you’ll find every option available below.
Beware of bill payment scams
We are aware of a scam where people are receiving calls from individuals claiming to represent a legitimate utility comparison service. These individuals are offering to pay people’s water bills. Please be advised this is a scam that causes people to lose money. There are no water bill vouchers or utility comparison services associated with us. If you receive a call of this nature, we encourage you to report it to CERT NZ.
We've taken steps to keep you safe when making a payment
We have implemented changes to one-off credit card transactions to safeguard customers. The changes limit the volume of transactions to two per account, credit card or IP address within a 24-hour period. You can still select and pay multiple accounts via MyAccount. Closed accounts now need to be paid via direct credit.
Manage your payments through MyAccount
In MyAccount, you have the flexibility to make one-off or recurring payments using direct debit or credit card. Learn more about MyAccount for residents, businesses and landlords, or get started below.
Other ways to pay your bill
Other ways to pay your bill
Automatic direct debit or credit card
To make paying your bill hassle-free, set up automatic direct debit or credit card payments. When you sign up, the payment amount will be automatically deducted from your bank account on the due date.
Register in MyAccount or using the online form (for debit payments).
See terms and conditions
Automatic bank payments
With automatic payments through internet banking, you can choose the amount and frequency of your payments. Call your bank or set it up online.
Our banking details:
Bank: Bank of New Zealand
Account name: Watercare Services Limited
Branch: 330 Broadway, Newmarket, Auckland, 1023, New Zealand
Account number: 02-0192-0115055-002
Swift code: BKNZ NZ22 (for overseas payments)
BSB number / Routing code / Iban number: 02-0192
When paying your bill through internet banking, please add the account number from your bill on the Reference line.
Be sure to schedule your payment two days before the due date so it arrives on time.
Watercare App
Our free mobile app lets you view your account balance and make one-off payments using your credit card.
If you’re a tenant, here’s how to get access permission from your landlord
In person
You can pay by cash, credit card or EFTPOS at any PostShop. Be sure to bring your payment slip – it’s needed to process payments.
Need billing help?
If you have questions or need payment support, call (09) 442 2222 and press 2 or click below for other ways to reach us. Please have your water account number and credit or debit card handy.
FAQs
FAQs
How often do I get a bill?
We will send you a bill for your water, wastewater and other associated charges every month via email or post. Your bill will include a breakdown of how these charges are calculated. We will send separate bills for charges related to connecting to our network.
When is payment due?
Payment of your monthly bill is due within 21 days of the bill date. Payment of charges associated with connections is due within 14 days of the bill date. Please allow a minimum of 2 working days for the payment to appear on your account.
Is there a late payment fee?
No
Can I pay part of my bill online rather than the full amount?
Yes, just enter the amount you want to pay.
I'm struggling to pay my bill
We offer a range of support for customers needing financial help or advice. See Financial hardship.
Related pages
Related pages
Financial hardship
If you or a loved one is facing difficulty and finding it hard to pay the bills, support might be available to you.
Higher bill than usual?
Common causes for a high bill and what you can do to rule out possible causes.
Save water at home
Tips to save water (and reduce your water bill) around the house.